Delivery Information

*Following dates are approximate guidelines only from Australia Post and exclude delivery of Climbers, Playhouse, Beds or Large Roller Coasters. Please check with our team for approximate timeframe for over-sized items.

Delivery Guidelines

We dispatch all orders within 24 hours from our MELBOURNE warehouse.

We will dispatch your order within 24 hours of receiving your order and cleared payment
There may be a delay for customers paying via Bank Deposit as electronic payments can take between 24–48hrs to clear
Please note that we are unable to make any changes to your order once processing has commenced
All orders require a signature upon delivery
Delivery can only occur Monday–Friday during business hours.
Unfortunately we have no control over delivery time once your order has left our warehouse, however as a guideline please see the table below.

Australia-Wide Delivery Schedule

Normal delivery guidelines below:

Delivery within metro Melbourne: 2–4 business days
Delivery from Melbourne to other cities and large towns in VIC: 3–5 business days
Delivery within metro Sydney and metro Brisbane: 3–5 business days
Delivery from Melbourne to other interstate locations: 4–10 business days

Tracking & Collection

If you would like your order in a hurry please add a note to the customer comments section within your order and we will do our best to dispatch as a priority. Please note the above delivery guidelines are guidelines only, not a guarantee of delivery timeframe.

All products are dispatched via Australia Post or Toll. You can expect to receive an email with a delivery tracking number after your order has been dispatched. In the event that you are not home at the time of delivery, our couriers will leave a calling card in your mailbox with instructions for organising a redelivery or pick up. Please be sure to quote your tracking number and bring along photo ID for collection. Signature is required for delivery.