30 Days Money Back Gurantee

Step2 Direct Australia offers all customers a risk free 30 day Money Back Guarantee (subject to conditions below).

We want you to be 100% happy with your purchase so:

  • In the unlikely event that your item is faulty or damaged on delivery, HipKids will repair, replace or provide a full refund. You must make contact with HipKids within 7 days of receipt of product.
  • If you change your mind about the purchased product, you are welcome to return the product for a refund (excl. postage fee), exchange for another product or receive a Credit Note (valid for 12 months).

The following conditions do apply:

  • You must make contact with us within 30 days of receipt.
  • For Play Houses and Beds, we will accept change of mind returns within 15 days of receipt.
  • All returned products must be unused, unassembled and in their original condition (including all original product packaging).  
  • Proof of purchase will be required
  • For damaged / faulty items photos may be requested via email, within 7 days of receipt of goods
  • For Change Of Mind refunds only a $15 handling fee applies. Handling fee is not applicable for damaged/faulty items returned or change of mind exchange
  • Special Order items cannot be returned or refunded, unless faulty

 

PLEASE NOTE: Step2 Direct Australia at their discretion have the right to reject returns outside the 30 day return period (15 day period for Play Houses and Beds), or items which are returned that have been used and not in their original condition (including all original product packaging)